Business Operations Specialist

What you need to know about the job

Educational Background: Bachelor in computer science, computer engineering or an equivalent degree
Experience: 1-2 years experience in a similar job

Good research skills
Strong attention to detail and accuracy
Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.
Excellent organizational and time-management skills with the ability to multi task
Strong written and verbal communication skills, with the ability to present complex information clearly and concisely
Strong knowledge of portal/digital channel related concepts
Strong Arabic/English written and spoken
Proactive Self-learner
Good understanding of Google Analytics

Conduct research on a variety of topics related to digital transformation
Benchmark a number of digital channels against their competitors in the market and analyzing their strengths and weaknesses
Document findings into clear, concise, and insightful reports and presentations
Participate in brainstorming sessions and contribute to the development of new ideas and enhancements of the digital channels
Present research findings to stakeholders, including PM and client.
Monitor performance of multiple digital channels through Google analytics and reporting results
Auditing entities contributing on digital channels against required KPIs and reporting results
Support end users in using the different digital channels and help resolving issues they may face.
Testing digital channels and new features from end user’s perspective.
Managing content of one or more digital channel(s).

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