Government Success story – UAE
Success Story
Bringing National Digital Platforms in Line with International Benchmarks
Setting the Vision
A prominent national government organization embarked on an aspiring journey to strengthen its global standing in digital governance. Acknowledging the importance of the United Nations E-Government Development Index (EGDI) as a benchmark for measuring progress, our customer pursued specialized consultancy support to identify critical gaps, align with global best practices, and design sustainable strategies for long-term digital maturity.
Driving National Digital Excellence Through Global Benchmarks
Customer
UAE Government
Industry
Government
This was not a technology deployment project—it was a high-impact strategic advisory engagement, combining business analysis, research, UX expertise, and governance reform to ensure measurable progress against UN standards.
Challenges
Limited Alignment with UN EGDI Standards – Key areas like digital participation, open data accessibility, and sustainability-related content were underperforming against UN criteria.
Content Gaps in Strategic Areas – Topics such as inclusion, innovation, and responsiveness were either missing or insufficiently addressed.
Lack of Centralized Performance Monitoring – There was no unified view of service performance or engagement across different entities.
Governance and Sustainability Gaps – Governance processes lacked standardization, and improvement efforts were often isolated rather than continuous.
Solution
Comprehensive Audits – Technical, UX, and content evaluations using industry-leading tools to identify and prioritize improvements.
Global Benchmarking – Studied digital leaders including Denmark, Estonia, Singapore, South Korea, Iceland, Saudi Arabia, the UK, and Australia to extract adaptable best practices.
UX/UI Enhancements – Streamlined navigation, consistent design language, and improved service categorization for better accessibility and discovery.
Content Strategy Development – Expanded sustainability, inclusion, and innovation topics to align with UN focus areas.
Governance Framework Design – Developed entity-specific governance models with clear KPIs, automated audits, and defined workflows for continuous improvement.
Digital Participation Tools – Introduced e-petitions, structured feedback loops, and transparent reporting to encourage civic engagement.
Open Data Optimization – Improved dataset accessibility, categorization, and update frequency to meet UN compliance.
Performance Dashboard Blueprint – Designed a cross-entity monitoring system to support evidence-based decision-making.
Results
Resolved 60+ UX, content, and performance issues across multiple platforms.
Adopted governance frameworks in 5+ entities, ensuring standardized processes and accountability.
Introduced key digital participation tools including e-petitions and structured citizen feedback channels.
Enhanced open data compliance in line with UN criteria.
Created a clear roadmap for sustained EGDI score improvement and long-term competitiveness.