Egyptian Government
Customer Stories | Egyptian Government
Success Story
Reshaping Government Interactions
A More Citizen – Centric Service Delivery
The Egyptian Government has been on a remarkable journey of transformation, making headways across social, economic, and developmental fronts. With a vision to create a brighter future for its citizens, the government has been driving significant progress in various sectors.
The government has successfully launched key initiatives that have reshaped the country and improved the lives of millions of Egyptians.
Reshaping Government Interactions
Customer
Egyptian Government
Partner
Opentext
Industry
Government
Featured Solutions
- ARROW – CMS
- Opentext xECM
- Opentext AppWorks
- ASSET Capture
- ARROW Link
- Data Center ECM
- Batch Import
- ECM Implementation
The Egyptian Government stands at the tip of a revolutionary transformation, driven by an aspirating vision to reshape the public sector into a catalyst for enhanced citizen services. This forward-thinking vision aims to redefine the relationship between the state and its citizens, fostering a more responsive, efficient, and accessible government ecosystem implemented to serve all ministries and government entities in the new Egyptian Capital.
Main Challenges
High Security Risks:
Reliance on paper-based processes left critical information vulnerable, with significant risks related to data breaches and un authorized access.
Operational Inefficiency
Lengthy in-office wait times and extended processing durations for routine tasks resulted in services delivery inefficiencies.
Rising Costs:
The dependency on physical document storage leads to growing expenses, including the cost of maintaining storage facilities, purchasing file
cabinets, and ongoing paper supplies.
Limited Data Insights
Scattered, duplicate information within the current processes made it difficult to generate reliable insights, holding back the ability to make better informed decisions and effectively address social concerns.
Outdated Processes
Paper-based operations within ministries del their ability to scale, manage complexity, and meet the required security demands of the digital age.
Compliance and Risk Management
The present business processes struggled to meet modern regulatory compliance standards and effectively manage risks.
Solution
- Installation, configuration, and ongoing support for Egyptian Government Data Center,
- Development of a unified governmental document management catalog, encompassing over 100 document types.
- Complete implementation and customization of the physical records management module.
- Deployment of ARROW Correspondence Management System, featuring standardized and unified correspondence templates.
- Creation of a batch import solution for the migration of digitized documents from all ministries (backlog) into OpenText centralized repository.
- Migration of the Ministry of Communications and Information Technology (MCIT) from Smart Village Data Center to Egypt New Capital Data Center.
- Establishment of ARROW Link for external communication and correspondence between ministries.
- Development of a Digital Signature feature on top of ARROW, which successfully passed all security validations by the Egyptian government and set a new standard for digital document authenticity and security
Results
- Centralized Data Management
- Digital Transformation
- Operational Efficiency
- Improved Quality of Life
- Advanced Reporting
- Performance Insights
- Standardization and Accuracy
- Security and Compliance:
Testimonials
Hear from our customers.
Opentext solutions – delivered by ASSET – will play a key role in Egypt’s government transformation.
We look forward to continuing our collaboration to enhance services for citizens and businesses across the country.