ARROW Correspondence Management System
Products | ARROW CMS
Streamline Communication.
Simplify Business.
| Opentext Platinum Partner
Opentext Platinum Partner
— Every Message. Every Channel.
One Powerful Platform.
Across various enterprises, communication flows through more than just email. Organizations—whether government bodies, financial institutions, manufacturers, or service providers—are flooded daily with thousands, even millions, of correspondences. Emails, memos, invoices, contracts, voice notes, citizen inquiries, and more—each one is critical, time-sensitive, and impossible to ignore.
Challenges Breaking Business
01
Inefficient Communication Practices
The struggle of handling and responding to correspondence in a timely and efficient manner can lead to missing opportunities and unsatisfied customers.
02
Lack of central correspondence processes
Loss of information confusion, duplication or losing track of customer inquiries can make business less efficient and encounters more errors.
03
Industry Compliance Challenges
Ensuring compliance can be challenging with scattered information across the organization, losing proper centralization and regulation to industry standards.
04
Rigid Team Collaboration
Access to correspondences, assigning tasks, tracking actions takes can lead to delays and operational inefficiencies when communications are scattered or isolated over multiple platform islands.
Without the right system, managing these communications becomes chaotic, time-consuming, and risky.
That’s where ARROW comes in.
Why ARROW?
ARROW is a next-generation Correspondence Management Solution built on the power of OpenText technology—a global leader in enterprise information management. Designed with scalability, speed, and security in mind, ARROW gives you full visibility and control over every internal and external communication channel.
Whether you’re handling 500 messages or 5 million, ARROW transforms your correspondence into a streamlined, automated, and intelligent process.
AI-Powered Insights: Smarter Correspondence
Turn every document, thread, and scanned file into insights you can act on immediately. ARROW AI accelerates decisions, reduces operational friction,
and ensures teams always have the right context at the right time.
High-Level Summaries:
Know the Whole Story in Seconds
ARROW AI generates concise, actionable summaries across:
- Single documents
- Entire correspondence sets
- Complete threads of related communications
Impact
Speed Decision-Making:
Executives instantly understand the full context without reading every page.
Save Hours of Review Time
Reduces hours spent sifting through lengthy files
Gain Strategic Clarity
Provides clarity on complex chains of communication, helping teams identify priorities, risks, and action items quickly
Natural-Language Interaction:
Ask, Find, Act
Interact with ARROW AI in plain language. ARROW AI retrieves exactly what you need from correspondence records and scanned documents while respecting user permissions.
Impact
Instant Answers
Find exactly what you need without complex searches
Secure and Compliant
Responses are filtered by user access rights
Actionable Insights
Make informed decisions faster across all roles
Intelligent Document Processing: Automation at Work
Automatically convert scanned documents into structured correspondence with auto-filled metadata (dates, sender, subject, reference) and link them to existing records.
Impact
Reduced Manual Work
Eliminate repetitive data entry
Improved Accuracy
Consistent and error-free metadata
Full Context
Related correspondence is linked for instant insight
Accelerated Workflow
Processes that used to take hours now take minutes
Access-Aware Intelligence: Relevant & Secure
ARROW AI adapts outputs based on user access rights, ensuring all information is relevant and secure.
Impact
Controlled Information
Users see only what they are authorized to access
Targeted Insights
Surface only the most relevant documents
Risk Reduction
Protect confidential information while empowering authorized users
Seamless PDF Editing
Simplified: Edit, Approve, and Control in One Place
Manage PDFs effortlessly with ARROW’s built-in editor, which lets you:
Annotate and Highlight
Capture comments and updates instantly
Sign Digitally or by Hand
Approve correspondence without printing
Use Custom Print Templates
Maintain consistency and branding
Merge or Extract PDFs
Combine documents or extract sections effortlessly
Optional Add-On | Full Control, On the Go
ARROW VIP Mobile App: Correspondence, Anywhere
The VIP Mobile App puts full correspondence management in your pocket, giving executives secure, seamless access anytime, anywhere.
Work Anywhere
View, send, sign, and edit documents with a light pen
Offline Mode
Stay productive even without connectivity; sync automatically when online
AI Assistance
Search, summarize, and manage correspondence instantly from your mobile device
Key Value Drivers
Centralized Communication Hub
Capture, organize, and manage every digital and physical correspondence—emails, letters, contracts, forms, and more—in one secure platform.
Real-Time Task Collaboration
Assign, track, and follow up on correspondence-related tasks across teams with built-in collaboration tools.
OCR-Enabled Document Access
ARROW now offers built-in OCR for Arabic and English, enabling scanned documents to become fully searchable and copyable.
Advanced Search and Retrieval
Locate documents in seconds with robust metadata indexing, filters, and keyword capabilities.
Full Compliance and Security
Meet industry and regulatory standards with audit trails, access control, digital signature support, and automated archiving.
Actionable Insights
Leverage built-in analytics to understand correspondence patterns, monitor team responsiveness, and identify operational gaps.
VIP Executive Dashboard
Get a bird’s-eye view of all communications activities with real-time reports, categorization, prioritization, and notifications.
Seamless Integration
Connect ARROW with your core business systems, Microsoft Exchange, and digital signature providers—no duplicate work needed.
ARROW in Action
Tailored for High-Volume, Multi-Channel Correspondence
From the moment a message arrives—whether it’s a customer inquiry, loan document, or policy update—ARROW automates its journey through your organization:
Capture
Receive communications from all sources—email, scanned letters, online forms, mobile devices.
Process
Classify, route, and assign based on content, priority, or department.
Act
Collaborate, respond, or escalate with full context and control.
Archive
Securely store and easily retrieve every piece of communication with full traceability
Feature-Rich. Future-Ready
Bilingual Interface
Arabic and English
Customizable Templates
for consistent branding and faster communication
Letter Template Library
to reduce duplication and speed up response time
Digital Signature
and e-Signature Integration
Barcode Support
For printed document tracking
SMS Notifications
For real-time updates on tasks and communications
Tablet Compatibility
8″ and 9″ support for mobility and convenience
Built for Every Industry
ARROW empowers teams across public and private sectors with robust correspondence management solutions. Whether you’re a government agency managing citizen feedback, inquiries, and official communications, or a corporation handling sensitive financial documents, client contracts, and intricate business correspondence, ARROW streamlines every interaction, ensuring efficient tracking, secure storage, and timely responses.
Featured Stories of our Customers
Your Communications. Managed Smarter
ARROW turns every message and document into organized, actionable correspondence. Teams move faster, executives act confidently, and every communication supports your business goals.
Ministry of Communications and Information Technology
Government – Egypt
Don’t let manual, fragmented communication processes hold your organization back. With ARROW, you’ll streamline, secure, and scale how you handle every critical message and piece of correspondence, aligning your communication processes with your business goals—efficiently, securely, and intelligently.